FAQ & POLICIES

TRAINING POLICIES

Clear expectations help us deliver a consistent, high-quality training experience.

Scheduling

  • • Training sessions are scheduled using the provided booking link.
  • • Sessions must match the athlete’s purchased training type (Squad Sessions, Pod Training, or Elite 1:1).

Eligibility & Discounts

  • • Training sessions start at age 5.
  • • A 10% discount applies to each sibling when booking multiple siblings.

Packages & Expiration

  • • 4-session packages expire 45 days from purchase.
  • • 8-session packages expire 90 days from purchase.
  • • Unused sessions do not roll over beyond the expiration date unless due to documented injury or illness.

Cancellations & No-Shows

  • • A 24-hour notice is required to cancel or reschedule a session.
  • • Cancellations made within 24 hours of the session, or no-shows, will result in the session being counted as used.

Payments & Refunds

  • • Payment is required to confirm and schedule training.
  • • No refunds are issued for used sessions.
  • • Unused sessions may be refunded or credited within 7 days of purchase at the discretion of NextGen Athletic Greatness.

Conduct & Participation

  • • Athletes are expected to arrive on time, prepared, and ready to train.
  • • Respectful behavior is expected from athletes and parents at all times.

Safety

  • • Parents/guardians acknowledge the inherent physical nature of athletic training.
  • • Any injuries, limitations, or medical considerations must be communicated in advance.
These policies are designed to ensure fairness, consistency, and a high-quality training environment for all athletes.
Last updated: 2026